Communication and voice and accent skills, technical skills, cognitive skills, interpersonal and behavioral skills, and attributes, among others, to ascertain their ability to perform tasks at the expected levels of proficiency and elan.
| Certified Positions | Description | Language | Number of Questions |
| Certified Call Center Operator | This test measures the candidate’s ability to provide customer support by answering the queries of the clients, facilitating and resolving customer complaints, effectively explaining the company’s products and services, and maintaining a good company image. The test covers several subject areas: Attention to Detail, Call Center, Chat Simulation, Customer Service, Data Checking, Fill-in Form Typing, Inbound Call Center Simulation, MS Office 2016 – Excel Simulation, and Multitasking Simulation. It can be used to measure the performance potential of candidates for the following positions: Communication Center Operator, Call Center Representative, and Call Center Agent. | EN | 60 |
| Customer Service Representative certification | This test measures the candidate’s ability to ensure consistent productivity and quality of service, maintain customer satisfaction, and efficiently handle customer inquiries.The test covers several subject areas: MS Office and Computer Literacy, Customer Service and Call Center skills, Data Entry, and Written English Communication.It can be used to evaluate the performance potential of candidates for the following positions: Call Center Agent, Customer Support Agent, Customer Care Assistant, or Service Specialist. | EN | 60 |
| Desktop Support Specialist certification | This test measures the candidate’s communication skills, interpersonal skills, and ability to work effectively in installing, configuring, and troubleshooting hardware and software problems. The test covers several subject areas: Networking Essentials, PC Hardware, System Administration for Windows and Macintosh OS, Front Desk Skills, and Customer Service. It can be used to evaluate the performance potential of candidates for the following positions: Network Administrator, Computer Technician, Systems Administrator, Network Engineer, Desktop Support, Customer Service Representative, and Technical Support | EN | 60 |
| Certified Help Desk Specialist | This test measures the candidate’s ability to troubleshoot information technology issues relating to software, hardware, and networking. Communication skills and interpersonal skills are also assessed. The test covers several subject areas: Basic Computer Knowledge, MS Windows 10® for General Use, Hardware, and Networking | EN | 60 |
| Profession Certificate in Live Chat Operation | This test measures the candidate’s ability to respond to customer queries promptly and professionally, communicate clearly and effectively with customers, resolve customer complaints, identify and contact potential customers, and update a customer database with contact details. The test covers several subject areas: Sales Concepts, Data Checking, Customer Service, E-mail Etiquette, Typing, and MS Office Simulation (Word and Excel). It can be used to measure the performance potential of candidates for the following positions: Live Chat Specialist, Live Chat Representative, and Online Chat Specialist. | EN | 60 |