A strong and successful business is evaluated based on good customer service team. Thus, hotels and other hospitality institutions test their potential candidates and assess them on their skills and performance abilities regularly.
| Certified Positions | Description | Language | Number of Questions |
| Certified Events Coordinator | This test measures the candidate’s event planning skills, including practical knowledge of MS Office, customer service and communication abilities, attention to detail, and time management.The test covers several subject areas: Event Planning Skills, Project and Time Management, Customer Service and Business Communication, MS Office, and Attention to Detail.This assessment can be used to measure the performance potential of candidates for the following positions: Events Administrator, Special Events Coordinator,Marketing Events Coordinator, Programming and Events Coordinator, Communication and Events Coordinator, and Catering and Special Events Coordinator. | EN | 60 |
| Certified Hospitality Manager | This test measures the candidate’s capacity to manage and supervise a team, and assesses communication and customer service skills, understanding of basic accounting documents, and competency in using basic computer applications. The test covers several subject areas: Customer Service, Food and Beverage Serving Skills, Event Planning Skills, Business Communication, Leadership and Management Skills, Basic Arithmetic, and Computer Knowledge for Windows.This assessment can be used to measure the performance potential of candidates for the following positions: Kitchen Manager, Restaurant Manager, Restaurant General Manager, and Restaurant Area Supervisor. | EN | 60 |
| Certified Receptionist | This test measures the candidate’s ability to develop relationships and communicate with customers in an accurate and professional manner, and evaluates acquired prioritizing skills as well as computer and MS Office proficiency.The test covers several subject areas: Customer Service, E-mail Etiquette, Business Communication, Time Management, and MS Office Simulation (Excel, PowerPoint, Outlook, and Word). It can be used to assess the performance potential of candidates for the following positions: Administrative Assistant, Executive Assistant, Assistant Manager, and Front Desk Assistant. | EN | 60 |
| Registered Restaurant Server | This test measures the candidate’s ability to take orders and serve food and beverages to guests in a dining establishment, set up tables, clean and remove dishes from the table after service is completed, present menus to guests and answer questions about menu items, and make recommendations to customers. The test covers several subject areas: Food and Beverage Serving Skills, Customer Service, and Attention to Detail. It can be used to measure the performance potential of candidates for the following positions: Server, Waiter. | EN | 60 |
| Certified Travel Assistance Coordinator | This test measures the candidate’s verbal and written communication skills, and assesses decision-making and problem-solving abilities, organization abilities, attention to detail, and MS Office proficiency. The test covers several subject areas: Guide and Tour Operator, Front Desk Skills, Call Center, Customer Service, Attention to Detail, and Logical Thinking. It can be used to assess the performance potential of candidates for the following positions: Travel Coordinator, International Travel Coordinator, Travel Agent, Travel Counselor, and Administrative Travel Coordinator | EN | 60 |