Administrative employees are responsible for numerous errands/tasks that utilized to be taken care of by supervisors and lower-level directors working with clients and merchants, organizing events, and overseeing ventures. Thus, companies utilize tests to guarantee candidates have the capacity to perform well
| Certified Positions | Description | Language | Number of Questions |
| Certified Administrative Coordinator | This test measures the candidate’s ability to coordinate and perform administrative tasks, prioritize effectively, maintain good relations with customers, and be proficient in specific computer applications. The test covers several subject areas: MS Office and English Proofreading, Customer Service, E-mail Etiquette, and Attention to Detail.It can be used to evaluate the performance potential of candidates for the following positions: Administrative Assistant, Office Manager, Executive Assistant, Receptionist, and Assistant Manager.
| EN | 60 |
| Certified Business Manager | Simulation (Excel, PowerPoint, and Word). It can be used to evaluate the performance potential of candidates for the following positions: Business Control Manager, Finance and Business Manager, Assistant Business Manager, Associate Business Manager, and Business Development Manager. | EN | 60 |
| Certified Call Center Manager | This test measures the candidate’s ability to manage, supervise, and coordinate the activities of a call center; build a cohesive and effective team; implement and review call center policies and procedures; analyze operations and call center efficiency; manage projects; and communicate and maintain successful business relationships with customers.The test covers several subject areas: Management Skills, Leadership Skills, Call Center, and MS Office Simulation (Excel, PowerPoint, and Word Simulations). It can be used to measure the performance potential of candidates for the following positions: Call Center Administrator, Call Center Specialist, and Call Center Supervisor.
| EN | 60 |
| Client Services Analyst certification | This test measures the candidate’s abilities in customer interaction and support, analytical skills, and the technical knowledge needed to solve customer issues. The test covers several subject areas: Basic Computer Knowledge, Relational Databases, MS Office, Customer Service, and Project Management.It can be used to evaluate the performance potential of candidates for the following positions: Customer Service Analyst, Customer Service Technical Analyst, Help Desk Support, Service Desk Analyst, and Systems Analyst.
| EN | 60 |
| Certified Food and Beverage Manager | The test measures the candidate’s ability to coordinate a team, his or her communication skills, and customer service aptitudes. It also assesses MS Office skills, math, and general retail and marketing knowledge.The test covers several subject areas: Management and Leadership Skills; Food and Beverage Serving, Event Planning, and Front Desk Skills; Customer Service and Business Communication Skills; and MS Office and Numerical Reasoning.This assessment can be used to measure the performance potential of candidates for the following positions: Bench Food and Beverage Manager; Food and Beverage Director; Food, Beverage, and Events Manager; and Food and Beverage Supervisor. | EN | 60 |
| Certified General and Operations Manager | This test measures the candidate’s ability to implement and review operational policies and procedures, oversee staffing including hiring, scheduling, performance evaluation, and attendance and termination, oversee budgeting and review financial statements in order to improve efficiency, coordinate and provide guidance to different departments such as Sales, Marketing, or Customer Service. The test covers several subject areas: Accounting and Bookkeeping Principles, Business Communication, Customer Service, Leadership Skills, Management Skills, MS Office 2016 (Excel® and Outlook® Simulations), Project Management, and Team Management. It can be used to evaluate the performance potential of candidates for the following positions: Business Manager, Operations Director, and Chief Operating Officer. | EN | 60 |
| Office Manager certification | This test measures the candidate’s ability to lead the office team in providing excellent customer service, and to organize and coordinate office operations and procedures for organizational effectiveness and efficiency.The test covers several subject areas: Management Skills, Accounting and Bookkeeping Principles, Customer Service, Attention to Detail, and Computer Literacy. It can be used to evaluate the performance potential of candidates for the following positions: Administrative Manager, Business Office Manager, and Assistant Manager | EN | 60 |
| Certified Project Assistant | This test measures the candidate’s proficiency in specific computer applications; and ability to efficiently prioritize and execute project tasks such as scheduling, arranging meetings, preparing paperwork, and maintaining communication with stakeholders. The test covers several subject areas: Business and Written English Communication, MS Office, Computer Literacy, and Time Management.It can be used to evaluate the performance of potential of candidates for the following positions: Assistant Manager, Personal Assistant, and Program Assistant. | EN | 60 |
| Certified Risk Manager | This test measures the candidate’s ability to determine financial, safety and security risks, design and coordinate risk management processes, analyze current and potential risks and manage risk assessment budgets. The test covers several subject areas: Financial Analysis, Commercial Insurance Management Skills, Analytical Skills, Planning, Quality Management, Marketing Concepts, Property Management, Data Checking, Numerical Reasoning, Team Management, Workplace Safety | EN | 60 |